FAQs

Is A Deposit Required When Booking A Party?

A 50% deposit is required when booking your party; the final balance may be paid on the day.

A minimum of 3 business days’ notice is required to receive a refund of the deposit amount.

Is There A Minimum Number Of Guests For A Party Booking?

There is a minimum 10 guests to enjoy the full experience of a birthday party with Play 'N' Learn.

Can Play 'N' Learn organize party invitations for my guests?

Party invitations are available! Download your digital birthday invitations here to print at home or head into our venue to collect some for your upcoming party.

Is There An Age Limit For Play 'N' Learn Birthday Parties?

There is no age limit but kids below the age of 4 must be accompanied by an adult, one adult entry is included for every kid.

Can I Bring A Birthday Cake?

You are welcome to bring your own birthday cake but due to storage constraints we are unable to store your cake for you.

You can also purchase a cake from our party add-ons.

Can I / We Bring My Own Food?

You are welcome to bring your own food but due to storage constraints, we are unable to store your food items for you.

Can I / We Do Our Own Party Room Decorations?

You have the option of decorating the room according to your desired theme. However, please note that our package includes a birthday banner, party hat for each kid, 2 sets of balloon column and 1 set of balloon arch. All our balloons are helium-free.

Do We Need To Arrive Earlier Than Our Booking Time?

We request that you and your guests arrive 10 - 15 mins prior to your party start time to organise final payment etc. This will ensure that your party experience begins on time and that none of your guests miss out on any of the fun!

Your party commences on the hour.

Do We Need To Stay With The Party?

We ask that you organise parents/carers to be available for the duration of your party as a touch point for our hosts – this could be you, your partner, a family member or friend (anyone attending the party to help supervise the kids).

How Long Is A Birthday Party At Play 'N' Learn?

Play 'N' Learn parties are approximately 3 hours from start to finish.

Are There Any Covid-19 Safety Measures In Place At Play 'N' Learn?

At Play ‘N’ Learn, we have always taken the safety and security of our guests as a top priority. Temperature screening will be conducted at the entrance, ensure everyone has a proper face covering, and ask covid-19 related questions about symptoms. This protocol is in place for all visitors and employees before entering Play ‘N’ Learn.

If Some Guest Didn’T Show Up Do I Still Need To Pay For Them?

Yes. If actual attendance falls below the number reserved in the booking form, there will be no changes on the final bill.

What If My Guests Arrive Late?

The party sessions are fixed. We encourage you to remind your guests to arrive on time.